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Investment Centers/Offices:
Dec 24th: closed
Dec 25th: closed
Dec 31st: from 9h am to 1h pm
Jan 1st: closed
Customer Care Service:
Dec 24th: from 9h am to 4h30 pm
Dec 25th: closed
Dec 31st: from 9h am to 4h30 pm
Jan 1st: closed
As of Jan 2nd: from 9h am to 6h30 pm
Investment Centers/Offices:
Dec 24th: closed
Dec 25th: closed
Dec 31st: from 9h am to 1h pm
Jan 1st: closed
Customer Care Service:
Dec 24th: from 9h am to 4h30 pm
Dec 25th: closed
Dec 31st: from 9h am to 4h30 pm
Jan 1st: closed
As of Jan 2nd: from 9h am to 6h30 pm
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General Conditions for Opening and Operating Accounts and Custody of Securities (Private):
General Conditions for Opening and Operating Company Accounts, Access Channels to Banco Best and Securities Custody:
General Conditions for Trading Warrants on a non-regulated market, through the website
Best Bank App Terms and Conditions of Use:
Anti-Bribery
and Anti-Corruption Policy
Plan for the Prevention of Risks of Corruption and Related Offenses 2024-2026
Annual Evaluation Report of the Plan for the Prevention of Risks of Corruption and Related Offenses
Politics Whistleblowing Irregularity Reporting
Conflict of Interest Management Policy
Conflict of Interest Management Policy - Financial Intermediation Activities
Complaints Management and Dispute Resolution Policy
Order Execution Policy (Previously known as Order Reception and Transmission Policy).
Related Party Transactions Policy
Banco BEST Statutory Auditor Selection and Evaluation Policy
Disclosure on Minimum Requirement for Own Funds and Eligible Liabilities
June 2024
December 2024
June 2025
Information on the Processing of Personal Data
Legal notices for viewing quotes at Banco Best
Processing of personal data - recruitment
Special information duties of the mediator