Banco Best – Innovative & Award Winning One-Stop-Shop Website For Online Financial Services| High-Yield Savings & Online Banking | Funds, ETFs & Certificates | Stocks, Warrants, Forex, CFDs & Futures | Banco Best. Ao lado de quem vai à frente.

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We're here to help.

Get in touch with Best Bank in the way that suits you best. We'll be waiting for you by message, telephone or at our Investment Centers and Offices.

Contacts

Where we are

Institutional

Digital Assistant BEA (only available in portuguese)

If you have questions about the products and services available or managing your day-to-day life, ask your digital assistant.

Every day, 24h/day.

User Code or Password Recovery

If you can’t remember your user code or access password, you can retrieve them through the App Best Bank » Retrieve access data.

Every day, 24h/day.

Lost and stolen cards

Block your card in the Best Bank App. Alternatively, contact SIBS and have your card number, account number or IBAN with you.

Every day, 24h/day.
Landline: (+351) 217 918 780*

Message

If you're already a customer, log in and ask us your questions via the Message Area.

Every day, 24h/day. We usually reply within 48 working hours.

Customer Care Service

If you are already our client, or if you want to become a Banco Best client, we are available to help you with any questions you may have.

Business days from 9h am to 6h30 pm.
Landline: (+351) 218 505 775*

Urgent support for stock market operations, outside the Customer Care Service working hours.

Business days from 8h to 9h am and from 6h30 to 8h pm.
Holidays with Stock Exchange Trading from 8h am to 8h pm.
Landline: (+351) 213 806 465*

Best Trading Pro

If you want to know more about the Best Trading Pro Platform or need support in using it.

Business and stock market days from 8 am to 9 pm.
Landline: (+351) 213 806 465*

* Landline call

Banco Best provides you with highly qualified professionals to assist you in identifying the best savings solutions and investment opportunities at any given time, while also supporting you in aspects related to ongoing financial management.

As an innovative bank that always seeks to provide a service tailored to its customers' needs, Banco Best has created two professional profiles to manage its customer relationships: the Manager and the External Advisor (“Promotor/Agente Vinculado”). Both professionals possess the know-how and interpersonal skills that ensure a high level of excellence in the quality of service provided, but they differ in their legal framework.

The Manager is an employee of the Bank's own commercial network and therefore has a direct contractual link with the Bank. The External Advisor (“Promotor/Agente Vinculado”) is a promoter who works on a service provision basis, and whose activities are subject to reporting both to the Bank of Portugal and the CMVM.

Investment Centers

Offices

Managers

Professionals from Banco Best's own commercial network who assist you with day-to-day financial management, as well as with your savings and investments

Working days, 9am to 1pm and 2pm to 5pm

Lisbon

Landline: (+351) 218 839 310*
R. Castilho, n.º 26, Piso 8
1250-069 Lisboa

Google Maps

Porto

Landline: (+351) 226 076 790*
Av. Boavista, n.º 1243, 6º
4100-130 Porto

Google Maps

Faro

Landline: (+351) 289 373 300*
R. Portugal, n.º 37-41
8000-281 Faro

Google Maps

Braga

Landline: (+351) 253 400 800*
Lg. Barão de S. Martinho, n.º 28-30, 2º
4700-306 Braga

Google Maps

Leiria

Landline: (+351) 244 246 200*
Av. 22 Maio, Edif. Praça Nova n.º 26 - 1.º RC
2415-396 Leiria

Google Maps

* Landline call

External Advisor
(“Promotor/Agente Vinculado”)

Professionals whose activities are subject to reporting to the Bank of Portugal and the CMVM, who can only begin their activities after their identity is publicly disclosed by the CMVM, and who provide services related to investor prospecting and the promotion of financial services and products.

List of External Advisors
Working days, 9am to 1pm and 2pm to 5pm

Boavista Foco

Landline: (+351) 226 090 108*
R. Afonso Lopes Vieira, n.º 140-144
4100-020 Porto

Google Maps

Porto Foz

Landline: (+351) 226 076 790*
Av. Brasil n.º 328
4150-151 Porto

Google Maps

Monção

Landline: (+351) 251 648 004*
R. Dr. Álvares da Guerra, S/N
4950-433 Monção

Google Maps

Santarém

Landline: (+351) 243 391 175*
Av. Bernardo Santareno, n.º 46/C
2005-177 Santarém

Google Maps

Tâmega e Sousa

Landline: (+351) 255 523 454*
Av. Gago Coutinho, n.º 460
4630–262 Marco de Canaveses

Google Maps

* Landline call

Legal framework

Under the applicable legislation and regulations, and in accordance with the service agreement signed with Banco Best, the External Advisors are authorized to represent Banco Best in the prospecting of clients and in providing information about the services and products offered by the bank. It is important to highlight that these professionals are not authorized to:

Act on behalf of or represent another financial institution, although they may engage in other activities;
Delegate to other persons the powers granted to them by Banco Best;
Enter into any contracts on behalf of Banco Best;
Receive or deliver, by any means, including electronic, money or any form of value;
Act or make investment decisions in their own name or on behalf of others;
Receive any type of remuneration from you.

Board/Central Services

Head Office
Campus do novobanco
Av. Dr. Mário Soares, Tagus Park,
Edifício 2, Piso 1,
2740-119 Porto Salvo