The security of our customers is our top priority.

Make it difficult to access your smartphone or Tablet

Protect it with an access password. Please note that this equipment can easily lost or stolen.

Install an antivirus for your smartphone or tablet: There are already solutions available for some types of smartphones/tablets, some of which are free.

Install applications (Apps) only from trusted providers (App Store, Google Play and App Gallery)

Always confirm which permission levels are requested.

Set limits and create rules for use of the Internet

For example, implement access restrictions to prevent the installation or execution of programs that you are not aware of.

Always update the operating system and installed applications

If you don't update, you increase the risk of virtual attacks or or installation of malicious applications.

Access only known Wi-Fi networks

Free Wi-Fi networks/hotspots make it easier to access the internet and also to the work of cybercriminals. Avoid using this type of connection to accessing sites that require you to enter sensitive information, including social networks, online shopping and home banking.

Beware of links received by SMS or e-mail from an unknown contact

Avoid clicking on messages, images or other content of dubious appearance or origin. Delete the message and block the sender, or, if it is from a trustworthy entity, we suggest you confirm the veracity of the content by contacting them before the link. Also be careful if the SMS asks you to reply with your personal data. It may not be malicious software, but a way of collecting contacts for SPAM campaigns.

It is increasingly important to know how to identify dangers and safeguard the security of equipment from third-party access to data and personal information.

Keep your smartphone safe. Increasingly, the cell phone is a that contains sensitive information, so keep it close to you at all times! close to you!

Not everything should be shared

Nowadays, people use the internet not only to work, but also to leisure time and to talk to friends. That's why it's important to know how to identify the dangers and safeguard the security from third-party access to personal data and information.

The use of computers or smartphones to access the internet should be responsibly, paying particular attention to the information that available on social networks.

Do not identify or provide data

Such as full names, addresses, telephone or mobile numbers and email addresses, on social networks or websites that are on behalf of your bank or other service. If you are on a site that asks you to enter sensitive information, check for any signs of anything suspicious. For example, check the URL to make sure that the page is actually part of the organization's website and not a fraudulent fraudulent page on a different domain (such as NBbanco.com or g00gle.com). If you are still on a page where you will be asked for means of payment (such as your credit card information), check the padlock icon in your browser.

Don't trust others blindly social media users

Who are often simply unknown users, or may even be friends with compromised accounts.

Beware of the content of some ads shared on social networks

So-called hoaxes are false messages about a particular topic which can range from supposedly sick children, to changes in the system/rules of a particular social network, people who are missing, lottery tickets, and even contests to win electronic equipment or shopping vouchers. Confirm with the entity to make sure that an ad/contest is real or not.

Watch out for online games

Because they are very popular with young people, some of them are more than a way of obtaining passwords and personal information.

Pay attention to job offers

Which seem like excellent opportunities to earn money effortlessly. Sometimes "candidates" are asked to have accounts in national banks so that they can banks so that they can act as intermediaries in transfers of money to foreign countries whose origin is illegal and harms third parties.

Do not use public computers (such as Internet cafés) to make online purchases

Since these devices may be infected with viruses or be being monitored by third parties.

Use complex passwords

Do not use dates of birth or other personal references as are the first that third parties, with malicious intent, try to use. use.

Security measures and precautions

Email messages and their attachments are often used to spread viruses or provide a gateway for a hacker to access your computer.

If you have received an e-mail message that you do not recognize the source of or the subject of it, which contains links and/or attached files, in which private and/or confidential information is requested, or in include overly attractive job offers, please DISCONNECT immediately.

Someone is probably trying to trick you, so you should beware. You are dealing with what is generally known as Phishing. Phishing attacks have evolved rapidly, adapting to today's reality. The most recent ones are mainly related to malicious programs that are installed when you access links or open attachments in emails. emails.

You should delete the message without reading it, even if the subject is appealing.

You should not open attachments (e.g. pdf's, docx, doc) until you have checked with the sender, with the sender that the content is safe and that the message was in fact sent by the sender.

You must not forward the message.

You must not reply to the message.

If you have received an email that you were not expecting, no matter how trustworthy the sender of the the sender of the email seems trustworthy to you, always confirm the veracity of the the content of the e-mail with the respective entity (example: Payment of an amount to receive a package you weren't expecting; an additional payment for water, electricity or tolls).

If you have any questions, please contact us.

Safety and precautionary measures

Ensure the security of your data and the confidentiality of your transactions.

We never ask for your cell phone number to access our services services. Keep your access data private. Never disclose them, even to people you trust, or write them down on paper.

On the Customer Helpline, your access data is usually entered into the automatic system. However, in exceptional cases may be requested by the assistant when you call the helpline. Helpline and automatic validation is not possible. In this case, make sure that no one around you is listening.

If you are contacted by the Customer Helpline without having asked to be requested such contact, please remain vigilant and do not pass on your access data or other information that could jeopardize your assets.

Be wary of changes to Best Bank's graphic image or the access procedures you are used to. For example, if are asked for more access data than usual, or if the data entry page opens in a different page opens in a different window. If in doubt, contact the Customer Helpline.

Be wary if you are presented with text on the pages that contains grammatical errors or grammatical errors or typos, or if the language used indicates that it was written by foreigners or people who are not familiar with the language and terms commonly used at Best Bank.

Avoid accessing Best Bank from a public computer or one shared by strangers, unless it is a workstation in one of our Investment Centers. Centers.

Change your password periodically. Set a password different from the ones you use on sites that don't require as many security concerns. Avoid passwords that can be easily easily guessed, such as birth dates or telephone numbers.

Whenever you enter your access data, make sure that no one is watching you and when you have finished using it, you should log out by session by clicking on the "Logout" button.

Make sure you're on Best Bank by checking for a padlock at the top of the page. Double-click on it and confirm that the "Issued to" field is filled in with "www.bancobest.pt".

Monitor your accounts: Get into the habit of checking the date and time of your last access to Best Bank.