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The insurance presented is provided by MDS – Corretor de Seguros, S.A., and for insurance taken out through the app, by Simplesurance GmbH, both partner brokers of Best Bank.
MDS - Corretor de Seguros, S.A., (with registered offices at Av. da Boavista 1277/81, 2º, 4100-130 Porto, Portugal, registered with the Porto Commercial Registry Office under no. 501 469 460 and with Share Capital of €1,000,000.00), is an intermediary classed as an Insurance Broker, registered with the Autoridade de Supervisão de Seguros e Fundos de Pensões (Portuguese Insurance and Pension Funds Supervisory Authority) since 01/27/2007 under no. 607095560/3 and authorized to operate in the Life and Non-Life lines. This information is available for consultation on the MDS website at https://pt.mdsinsure.com/pt/, or on the Insurance and Pension Funds Supervisory Authority website at www.asf.com.pt.
As an Insurance Broker, MDS is authorized to receive premiums to be delivered to Insurers and to celebrate contracts in their name and on their behalf, through agreements between the parties; and its involvement does not end with the signing of the insurance contract, as it will provide support throughout the duration of the contrat. MDS does not cover risks, which are fully assumed by the Insurer.
Best Bank conducts insurance mediation as an Insurance Agent; it is duly authorized by the Insurance and Pension Funds Supervisory Authority to sell insurance from all lines and pension funds, and was registered on 03/13/2008, under number 408268350.
BEST does not enter into contracts in the name of, or on behalf of, the Insurance Companies, nor is it empowered to settle claims in the name of and on behalf of the Insurance Companies. As a broker, BEST is not responsible in any way for covering the risks inherent to the contracts (this guarantee is granted exclusively by the Insurance Companies that enter into the contracts) and is not authorized to receive premiums or sums intended for the Insurance Companies with which it works.
This information is available for consultation on the BEST – Banco Electrónico de Serviço Total, S.A. website at www.bancobest.pt, or on the Insurance and Pension Funds Supervisory Authority website at www.asf.com.pt.
For the receipt and settlement of claims, without prejudice to the use of judicial and out-of-court mechanisms for dispute settlement, policyholders or other interested parties are entitled to submit claims:
- to the Insurance and Pension Funds Supervisory Authority;
- in the Broker's or Intermediary's Complaints Book, either in hardcopy format or at https://www.livroreclamacoes.pt/inicio;
- in the Best Bank app or at www.bancobest.pt, with the Manager or External Consultant, or if you prefer, by visiting Best Bank's Investment Centers;
- with the Partner Broker, via email:
To MDS: firstname.lastname@example.org
To Simplesurance GmbH via: pt.simplesurance.de/claims
This does not preclude reading the legally required pre-contractual and contractual information.